Returns & Exchanges

We want you to love your piece. If it isn’t quite right, we’re here to help — simply and kindly.

30 Days to Decide

You may return or exchange your jewelry within 30 days as long as it is unworn, unused, and in its original packaging.

How to Begin

Email us at hello@nancyyuanjewelry.com to start your return or exchange. We’ll guide you through each step.

Sending Your Piece Back

You’ll be responsible for shipping the item back to us. Once received and inspected, we’ll issue a refund or exchange within 1–3 business days.

A Few Gentle Notes

• We can’t accept items that show signs of wear.
• We reserve the right to decline returns not sent back in original condition.
• If your piece arrives damaged, please reach out within 7 days with a photo. We’ll repair or replace it and provide a return label for a smooth process.

Thank you for supporting a small, intentional craft studio — your care helps keep this work thoughtful and personal.